Telehealth at Community-Based Palliative Care

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Jarrett, David C.
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Telehealth , Palliative Care , Quality Improvement , Quality of Life , Research Subject Categories::INTERDISCIPLINARY RESEARCH AREAS::Caring sciences::Nursing
This DNP quality improvement (QI) project implemented telehealth at a Community-Based Palliative Care (CBPC) in response to the global COVID-19 pandemic. CBPC is an essential service and it was critical to continue providing services during the pandemic (Calton et al., 2020; Etkind et al., 2020; The Lancet, 2020). This project measured CBPC provider's perception of the utility of using telehealth to provide CBPC services in response to the global COVID-19 pandemic. Telehealth is the delivery of health services using information and communication technology (Monaghesh & Hajizadeh, 2020; Smith et al., 2020). The project used mixed methods of qualitative and quantitative research. Provider perception of telehealth was measured using anonymous open-ended survey questions and content analysis. Process and symptom measures were collected using the Palliative Care Qualitative Collaborative (PCQC) Data Registry and chart review. The goal was to use telehealth during the pandemic to maintain and improve the quality and integrity of palliative care services.